The Operational Tool and Process Improvement Support Specialist plays a key role in advancing operational excellence across Osmose's field services. While this role is less field-based than previous iterations, it remains fully field-focused — leading the identification, design, and implementation of innovative tooling and equipment solutions to enhance field safety, efficiency, and productivity. The Specialist collaborates with internal teams, pilots new concepts, and drives improvements that support the evolving needs of services such as Pole Restoration, Pole Inspection and Treatment, Auxiliary Services, Steel Structure Services, and Technical Services.

Responsibilities:

• Lead and manage the development and continuous improvement of tools, equipment, and processes used in field operations.
• Serve as the primary driver of tooling initiatives that enhance field capabilities, focusing on safety, ergonomics, and performance.
• Collaborate closely with field personnel, engineering, and vendors to design, test, and evaluate new or modified tools.
• Oversee and participate in pilot programs and trials of tooling innovations and process changes.
• Create detailed documentation including user guides, SOPs, and training materials to support new tool deployment.
• Provide training and technical support for the rollout of new or improved tools.
• Build and manage vendor relationships for tooling procurement, customization, or troubleshooting.
• Participate in research, testing, and evaluation of materials or alternate solutions as needed.
• Coordinate and manage project timelines, resources, and milestones related to tooling and process initiatives.
• Contribute to strategic planning within the Operations Support team and represent the function on the CSC – Tools, Equipment, and PPE Subcommittee.
• Promote a culture of continuous improvement and innovative problem-solving across the field organization.

Requirements:

• Bachelor’s degree preferred but not required.
• Minimum of two years of hands-on experience in field-oriented work.
• Strong working knowledge of Microsoft Windows, Word, and Excel.
• Demonstrated ability to manage multiple projects with minimal supervision.
• Creative, hands-on mindset with the ability to design, fabricate, or refine field tools.
• Strong written and verbal communication skills; able to interface with users across functions and levels.
• A collaborative, approachable, and team-focused professional style.
• Willingness to travel overnight up to 50% (primarily within the U.S., with occasional international travel possible).
• Self-driven and flexible with a strong sense of ownership and accountability.
• Alignment with Osmose Core Values: Integrity, Customer Focus, Safety, Respect, Excellence, Flexibility, Efficiency, and Ownership

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, climb stairs, sit, and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must be able to lift up to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

Travel:

• 50% Travel within the field.

Benefits:

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution
• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
• 401(k) with excellent company match
• Paid time off